eCar Insurance

Our contact details

You can contact us by any of the methods below,
or use our contact form.

Got any questions?

85% of questions are answered by our online helpdesk. Click here to view.

Customer Enquiries

If you have any questions regarding your quote or policy, please email us at enquiries@ecarinsurance.co.uk
Please remember to include your quote or policy number so that we are able to deal with your query as quickly as possible.
Our email helpdesk is open 8am-8pm Monday to Friday.

Address

eCar Insurance
MMT Centre
Severn Bridge
Aust
Bristol
BS35 4BL

Technical Helpdesk

If you are experiencing technical difficulties with the website and need assistance please phone 0845 219 0592.
Lines are open 9am to 5.00pm Monday to Friday.
Please note our calls are recorded for training or monitoring purposes.

Complaints

eCar aims to provide a standard of service that will leave no cause for complaint. If you feel the high standards we set ourselves have not been met, please contact complaints@ecarinsurance.co.uk
If you are a current policyholder and are still not satisfied that your complaint has been handled appropriately, you may write to:

Financial Ombudsman Service
South Quay Plaza,
183 Marsh Wall,
London,
E14 9SR.
Email: enquiries@financial-ombudsman.org.uk

Marketing

For marketing enquiries only, email: marketing@egroupltd.co.uk

Notice to Third Parties

We will only discuss policy details with the policyholder, unless the policyholder has given us their permission for a Third Party to act on their behalf. We will need to gain permission from the policyholder before we will discuss policy details.