OUR CONTACT DETAILS

ON-LINE HELPDESK

The majority of customer enquiries can be answered through our on-line Helpdesk. Click here to ask us a question.

CONTACT US BY EMAIL

If you have any questions regarding your quote or policy please click here to email us, we aim to respond to you within 4 working hours, our opening hours are 8am – 5pm Monday – Friday and 10am – 4pm Saturdays and Sundays excluding Bank Holidays.

CONTACT US BY PHONE

If you wish to speak to one of our Helpdesk advisors then call us on 0906 736 6522, lines are open from 9am – 5pm Monday to Friday excluding Bank Holidays. Calls cost £1.02 per minute plus network extras; call from mobiles and other networks may cost more.

Our staff will not be able to help with the following:

• Making changes to your policy
• Resolve or advise on any claims issues

We encourage customers to contact us by email as much as possible; as we are an internet based insurance company and therefore enables us to keep our premiums competitive

However, we do appreciate that some of our customers may wish to speak to one of our advisors. To ensure we continue keeping our premiums competitive, we charge these customers a premium rate to contact us using this method.

NOTICE TO THIRD PARTIES

We will only discuss policy details with the policy holder, unless the policy holder has given us their permission for a third party to act on their behalf. The policy holder will need to contact us to give us permission before we will discuss policy details.

MARKETING

For Marketing enquiries only please email; marketing@egroupltd.co.uk

COMPLAINTS

eCar aims to provide a standard of service that will leave no cause for complaint. If you feel the high standards we set ourselves have not been met, please contact complaints@ecarinsurance.co.uk or write to ‘The Quality Manager’ at the address above.

If you have exhausted our complaints procedure and remain dissatisfied you may write to:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk

For more information on complaints, click here

For enquiries about the use of Helpdesk telephone number call 01454 634887