Existing customer?

If you're an existing eCar customer, you can login to your account to make changes, download your documents and more.

Ready to renew?

We're changing to become Brightside car insurance so eCar's online renewals system isn't available. To renew your policy, call us on 0333 222 4551.

Are you ready to renew your policy?

eCar is becoming Brightside to give you an even better service and a smarter way to get the best prices. This means you can no longer renew online with eCar, but it's still quick and easy over the phone on our local rate number.

Call us now and our friendly team will quickly check through your details and give you the best possible price for the cover you need.

Renew your policy now.

Call 0333 222 4552

Help

I'm having trouble logging in to my eCar account. What do I do?

If you have a quote or a policy with us and you don't have a password, create a new password here.

How can I get a copy of my certificate of insurance?

To view and print any of your documents online including your certificate of motor insurance simply login to your online account.


I have a quote from a price comparison site that I want to take up.

If you have a quote from us that you'd like to take up you can retrieve it using your quote number and email address.


How can I get proof of my no claims discount?

If you have decided not to renew with us or to cancel your policy and your policy has finished, you can request proof of your no claims discount in your online account.


How can I change the car on my eCar policy or make other changes?

If you want to change the car on your policy (or make any other changes) you can do this immediately online.

How do I cancel my policy?

We're sorry to hear you're thinking of cancelling your policy. Before you go any further though, please make sure you understand the fees and conditions that apply to your cancellation.

Need to get in touch?

Email

customerservices@ecarinsurance.co.uk


If you need to send us copies of any documents we've requested from you then use the details below:


Phone

0333 222 4552


Lines are open:

Weekdays: 09:00-18:00
Saturday: CLOSED
Sunday: CLOSED



Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.

Address


You can write to us at:

eCar,
Brightside Park,
Severn Bridge,
Aust,
Bristol,
BS35 4BL

Complaints


At eCar we try to make sure everyone's happy with their cover and the way they've been dealt with by our team. But if you need to get in touch to mention an issue then contact ‘Customer Relations Team Leader’ at the following address:

complaints@ecarinsurance.co.uk