Making a Claim

If you have had an accident we will do our best to make the claims process easy and quick, itís important that you call us as soon as possible after an incident, even if you are not claiming.

To Report a Claim

Motor Claims

0845 128 7274

Windscreen Claims

If you have a Zenith policy ending MZ then please call:
0800 999 8000.

For all other policies please call:
0800 011 6206.

Breakdown Claims

0800 316 7816

For EU Breakdown claims please refer to your breakdown policy wording for international numbers.


When you call, please have your Current Certificate of Motor Insurance and the details of the incident ready.

Calls to 0845 numbers cost 5p per minute from a BT landline.

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eCar is a trading style of Brightside Insurance Services Ltd. Registered in England and Wales number 04137311. Registered office: MMT Centre, Severn Bridge, Aust, Bristol BS35 4BL. Brightside Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 302216)

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Part of the Brightside Group Plc