OUR CONTACT DETAILS
FREQUENTLY ASKED QUESTIONS (FAQ)
The majority of customers enquiries can be answered through our FAQs. Click here to ask us a question.
SENDING US DOCUMENTS
If you are sending your driving licence counterpart, photocard or proof of bonus we recommend that you scan/photograph these documents and send them to firstname.lastname@example.org (driving licence) / email@example.com (proof of bonus) or send them by MMS to 07537 416059
CONTACT US BY EMAIL
If you haven't found an answer in our FAQs the best way to contact us is to email us, please click here to email us, we aim to respond to you within one business day, our opening hours are 9am - 6pm Monday - Friday excluding Bank Holidays.
MAKING A CLAIM
CONTACT US BY PHONE
We encourage customers to contact us by email as much as possible and recommend customers administer their own policies online.
However, we do appreciate that some of our customers may wish to speak to one of our advisors. If you wish to speak to us our contact telephone number is 0333 222 4552; Calling this number on either your mobile or landline will cost no more than a normal national rate call to an 01 or 02 number. Our phone lines are normally open Monday to Friday, 9am to 6pm excluding Bank Holidays.
NOTICE TO THIRD PARTIES
We will only discuss policy details with the policy holder, unless the policy holder has given their permission for a third party to act on their behalf. The policy holder will need to contact us to give permission before we will discuss policy details.
To opt out of Marketing communications please email: firstname.lastname@example.org
eCar aims to provide a standard of service that will leave no cause for complaint. If you feel the high standards we set ourselves have not been met, please contact 'The Complaints Manager' at the following address:
If you have exhausted our complaints procedure and remain dissatisfied you may write to the Financial Ombudsman Service.
Details of how to make a complaint can be found in our terms of business if you feel we have not met the standards you expect.
ADDRESS - You can write to us at:
eCar, Brightside Park, Severn Bridge, Aust, Bristol, BS35 4BL To contact eCar please use: 0333 222 4552