How do I cancel my policy?

We're sorry to hear you're thinking of cancelling your policy. Before you go any further though, please make sure you understand the fees and conditions below that apply to your cancellation.

Cancelling within your 14 day cooling off period

You have the right to cancel your policy during a period of 14 days either from the day of purchase of the contract, or the day on which you receive your policy documentation; whichever is the later.

If you do cancel during the period mentioned above and the cover has not yet started, you’ll be entitled to a full refund of the premium paid.

If your policy has started and provided that you have not made a claim or a claim has not been made against you, we will return to you the amount that you have paid us, after deducting:

  • A pro rata deduction of the total premium for the time that you have been on cover.
  • A £45.00 cancellation charge.
  • Where applicable, the Direct Debit arrangement charge.

All policy add-ons will be cancelled if your main motor policy is cancelled.

Cancelling outside the 14 day cooling off period

Where the insurance policy is cancelled outside the cooling off period, as long as you have not made a claim, or a claim has not been made against you, we will return to you the amount that you have paid us, after deducting:

  • A pro rata deduction of premium for the time that you have been on cover.
  • A £45.00 cancellation charge.
  • A pro rata amount of commission earned by us for placing the insurance policy.
  • The full cost of all add-on products that you purchased.
  • Where applicable, the Direct Debit arrangement charge.

If the amount that you owe exceeds the amount that you have paid us, you will need to make payment for the outstanding amount immediately. Failing to do so may result in us taking steps to recover the debt.

If there are any unpaid monies when the policy is cancelled, we may also withhold documents such as proof No Claims Discount until full payment is made.

We hope you won't want to, but if you'd like to cancel please call us.

More FAQs

I'm having trouble logging in to my eCar account. What do I do?

If you have a quote or a policy with us and you don't have a password, create a new password here.

How can I get a copy of my certificate of insurance?

To view and print any of your documents online including your certificate of motor insurance simply login to your online account.


I have a quote from a price comparison site that I want to take up.

If you have a quote from us that you'd like to take up you can retrieve it using your quote number and email address.


How can I get proof of my no claims discount?

If you have decided not to renew with us or to cancel your policy and your policy has finished, you can request proof of your no claims discount in your online account.


How can I change the car on my eCar policy or make other changes?

If you want to change the car on your policy (or make any other changes) you can do this immediately online.

How do I cancel my policy?

We're sorry to hear you're thinking of cancelling your policy. Before you go any further though, please make sure you understand the fees and conditions that apply to your cancellation.