Your Policy Documents

If you're an existing eCar customer, the best place to find your policy documents is in your online account.

This'll make sure that you're looking at the right documents for your policy. It's also the only place that you can download your Certificate of Insurance.

The documents below are available for your reference but you'll need to know the start date of your policy to find the versions that apply to you.


Terms of business

Key cover

Summary & General Conditions

Download Current Version

Older Versions

Replacement Vehicle Hire

Prestige Vehicle Hire Policy Wording

Download Current Version

Older Versions


Replacement Vehicle Hire Policy Wording

Download Current Version

Older Versions

Need to get in touch?

Email

customerservices@ecarinsurance.co.uk


If you need to send us copies of any documents we've requested from you then use the details below:


Phone

0333 222 4552


Lines are open:

Weekdays: 09:00-18:00
Saturday: CLOSED
Sunday: CLOSED



Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.

Address


You can write to us at:

eCar,
Brightside Park,
Severn Bridge,
Aust,
Bristol,
BS35 4BL

Complaints


At eCar we try to make sure everyone's happy with their cover and the way they've been dealt with by our team. But if you need to get in touch to mention an issue then contact ‘Customer Relations Team Leader’ at the following address:

complaints@ecarinsurance.co.uk